Effective Date: March 2024
These Terms of Service (“Terms”) govern your use of our e-learning platform and knowledge hub that connects Africans with scholarships, study programs, and academic opportunities. By using our website (“Platform”), you agree to comply with these Terms. If you do not agree, please do not use Druv Enterprise.
“Platform” refers to Druv Enterprise, accessible at druvnow.com.
“User” refers to anyone using the Platform, including both Learners and Service Providers.
“Learner” refers to a User who purchases or subscribes to academic opportunity content or services via the Platform.
“Service Provider” refers to an educational consultant or academic advisor offering services through the Platform.
“Escrow Payment” refers to funds held by Druv Enterprise until the service is delivered and accepted.
“Deliverables” refers to the completed academic or advisory service outputs agreed upon between the Learner and the Service Provider.
“Refund Policy” refers to the conditions under which a Learner is eligible for a refund.
Druv Enterprise provides an online knowledge marketplace where Learners can access scholarship information, study programs, and hire academic advisors or consultants. Payments are processed through an escrow system to ensure funds are held securely until service completion.
3.1 Eligibility
Users must be at least 18 years old to register and use the Platform.
Users must provide accurate and complete information.
Druv Enterprise reserves the right to suspend or terminate accounts if any fraudulent or misleading information is detected.
3.2 Account Security
Users are responsible for maintaining the confidentiality of their login credentials.
Users must notify Druv Enterprise immediately of any unauthorized access to their accounts.
Learners must make full payment through the Platform before service commencement.
Funds will be held in escrow until the Service Provider completes the agreed deliverables.
Once the Learner accepts the service, funds are released to the Service Provider.
If the Learner does not accept or reject the service within 3 days after the delivery timeline, funds will be automatically released to the Service Provider.
5.1 Full Refund
Learners are entitled to a full refund if:
The Service Provider does not deliver the agreed service within 3 days after the deliverables timeline.
The Learner cancels the order within 24 hours of payment commencement.
The service delivered does not match the agreed-upon scope.
A dispute resolution favors the Learner.
5.2 Partial Refund
Learners are entitled to a partial refund if:
The service could not be fully delivered due to external factors beyond the Service Provider’s control, such as institutional platform outages (e.g., university websites, visa portals).
The amount refunded will be determined based on the percentage of work completed.
5.3 No Refund
Learners are not eligible for a refund if:
The service cannot be delivered due to multiple user errors (e.g., incorrect information provided, failure to provide required documents in a timely manner).
Service Providers must deliver services within the agreed timeline.
Learners must review deliverables and approve or request revisions within 3 days of delivery.
If no response is received within 3 days, funds will be automatically released to the Service Provider.
In case of disputes, Learners and Service Providers must attempt to resolve issues through the Platform’s dispute resolution system.
Druv Enterprise will mediate disputes based on available evidence and communication records.
Druv Enterprise’s decision on disputes is final and binding.
Users agree not to:
Provide false or misleading information.
Engage in fraudulent transactions or chargebacks.
Harass, threaten, or abuse other Users.
Violate any laws or regulations while using the Platform.
Circumvent the Platform’s escrow system to make direct payments.
Druv Enterprise is a facilitator, not a provider of educational guarantees or government-backed programs.
We are not responsible for the accuracy, acceptance, or outcome of external scholarships or study programs.
Druv Enterprise is not liable for any losses, damages, or disputes arising from service engagements.
Users can deactivate their accounts at any time.
Druv Enterprise reserves the right to suspend or terminate accounts that violate these Terms.
By using the Platform, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Druv Enterprise reserves the right to update these Terms at any time. Users will be notified of significant changes via email or Platform notification.
For any inquiries or support requests, contact us at:
Email: hi@druvnow.com
By using Druv Enterprise, you acknowledge that you have read, understood, and agreed to these Terms of Service.
